Privacy Policy and Confidentiality of Information
The Zadna website team welcomes you and thanks you for your trust. Zadna is committed to protecting user information in accordance with its Privacy and Confidentiality Policy. Therefore, Zadna clarifies that the Privacy and Confidentiality Policy governing the handling of your personal information is as follows:
First: Information that the Zadna website obtains and stores in its databases
- The user's personal information, such as name, age, email address, and national ID number or residence permit number.
- The user's personal login information, such as username, password, email address, and password recovery question and answer.
- The nature of the online platform may require some information related to cookies for electronic purposes that facilitate interaction between the store and the user.
Second: Does the Zadna website share this information?
- Naturally, Zadna website seeks to retain this information in a way that preserves the user's privacy. The website only retains this information with the aim of improving the quality of the online store and facilitating interaction between the website and the user.
- As a general rule, all this information is only accessible to those in charge of the Zadna website, and they will not publish or broadcast it to others.
- Since Zadna.com strives to maintain user safety, in the event that the site observes any irregular or illegal activity by a user, Zadna.com may report this to the relevant authorities after consulting with Zadna.com's legal counsel.
Third: How secure is the confidentiality of the store's information?
- Zadna.com strives to maintain the confidentiality and privacy of its users and will not violate the provisions of these rules and policies. However, since this cannot be guaranteed 100% online, the Zadna.com team notes the following:
- Zadna website strives to protect all user information and ensure that no one accesses it in violation of this policy in place on the site.
- Zadna website works to protect this information under high-quality electronic and technical protection systems that are continuously and periodically updated.
- However, since the internet cannot be guaranteed 100% due to the possibility of hacking or viruses affecting electronic protection systems and firewalls used on the Zadna website, we advise users to keep their information completely confidential and not to disclose any information that the user considers very important to him. This is out of Zadna's concern to guide and advise users.
Fourth: Shipping and Delivery
- Some products must be shipped frozen; this information is indicated on each product.
- Free shipping offers apply to standard shipping only and do not include products requiring frozen shipping. Due to the nature of these products and the need for special handling to ensure their safety, shipping costs are subject to additional fees depending on the city, which are determined when selecting the shipping company and before the payment stage.
